Refund policy
Returns & refunds
Every piece at Sourced Pre-loved is pre-loved and one of a kind. We photograph each item ourselves and show any marks or wear, so you know exactly what you are buying. If it still isn't right, you can return it.
Your right to cancel (14 days)
You can cancel your order within 14 days of receiving it, without giving a reason. Tell us through our contact form, quoting your order number, and include a few photos of the item. You then have a further 14 days to send it back.
Condition of returns
- The item must be returned unworn, in the condition you received it, with any case, box, dust bag, cloth and tags that came with it.
- We may reduce the refund if the item has been handled more than needed to check it (for example worn outdoors, scratched or damaged).
How to return
- Contact us through our contact form within 14 days of delivery.
- We will send you a prepaid tracked return label. The cost of the label is deducted from your refund: UK returns – the cost of the Royal Mail label; international returns – £20. You may also return the item yourself with a tracked service of your choice at your own cost.
- Pack the item securely. Items are your responsibility until they reach us, so please keep proof of postage.
Refunds
We refund within 14 days of receiving the item back (or of receiving proof that you sent it). Refunds go to your original payment method and include the standard delivery cost you paid. If you chose a faster delivery option, we refund the standard delivery cost only. Import duties and taxes charged by your country's customs are not refundable by us.
Faulty or not as described
If an item arrives damaged or is not as described, contact us within 14 days with photos. We will cover the return cost in full and give you a full refund. This does not affect your statutory rights.
Offers and bundles
Items bought at an accepted offer price or in a bundle can be returned in the same way. If you return part of a bundle, the bundle discount is recalculated on the items you keep.